Last Updated: March 20, 2026
At Speed Rabbit (owned and operated by Rabbit Soft Solutions Pvt Ltd.), we value your privacy. This policy explains how we collect, use, and protect your data across our mobile application and website while providing quick commerce and on-demand mobility services.

1. Information We Collect:
We collect information that is necessary to provide you with a seamless delivery and mobility experience.
Personal Identity: Name, mobile number, email address, and gender.
Transaction Data: Order history, items purchased, payment method (we do not store CVV or full card numbers), and billing addresses.
Precise Location Data: We collect real-time GPS coordinates from your device to:
oEnable the "Live Tracking" feature for your orders.
oVerify your delivery address.
oAssign the nearest Delivery Partner/Driver to you.
Technical Data: Device ID, IP address, OS version, and app crash logs to improve platform performance.

2. How We Use Your Data:
Service Fulfillment: To process orders, verify prescriptions for medicines, and manage ride-hailing requests.
Safety & Security: To detect and prevent fraud, account takeovers, and unauthorized payments.
Personalization: To suggest stores or products based on your past purchase patterns (e.g., "Favorite Grocery Store").
Communication: To send service updates via SMS, WhatsApp, and Push Notifications regarding your order status.

3. Data Sharing & Third Parties:
We do not sell your data. We only share it with parties essential to the "Speed Rabbit" ecosystem:
Merchants & Vendors: Your name and order details are shared with the shop/restaurant to prepare your order.
Delivery Partners: Your name, address, and phone number are shared with the driver to facilitate the physical delivery or ride.
Payment Gateways: To process secure transactions.
Government Authorities: Only when legally required under Indian law (e.g., during a criminal investigation).
4. Data Storage and Security:
Encryption: All data transmitted between your app and our servers is encrypted using SSL/TLS protocols.
Retention: We store your data as long as your account is active. You may request account deletion, after which your data is anonymized unless required for legal or tax records.
Server Location: Your data is stored on secure cloud servers located within India to comply with local data localization laws.

5. User Rights and Controls:
You have full control over your information:
Access & Correction: You can update your profile directly in the app settings.
Permissions: You can revoke "Location" or "Camera" permissions via your phone settings at any time (though this will limit app functionality).
Marketing Opt-out: You can unsubscribe from promotional emails/SMS via the "Notifications" tab.

6. Use of Cookies
Speed Rabbit uses cookies and similar tracking technologies to remember your login session and track app performance. By using the app, you consent to the use of these cookies.

7. Grievance Officer
In accordance with the Information Technology Act 2000, the name and contact details of the Grievance Officer are provided below:
Name: Ms. Archana Marri
Email: grievance@speedrabbit.in
Address: Rabbit Holdings, LR Shine, 5th Floor, Above IDBI Bank, VRC Centre, Nellore, Andhra Pradesh – 524001
Response Time: Within 48 working hours
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM